hotelmokambo en faq 001

Frequently asked questions

Questions about your next beach holiday? Find the answer here or contact us!

BOOKING

VALIDITY OF THE BOOKING

 Each booking will be valid if followed by a deposit of 30% of the total amount of the stay to be sent within 7 days of receipt of confirmation, unless otherwise specified in the quote or promotions in progress.  

CANCELLATIONS

In case of cancellation up to 7 days before the scheduled arrival at the accommodation, the entire paid amount will be refunded in the form of a voucher, which can be used until the 30th of September 2022.
HOURS

WHAT TIME IS THE CHECK IN?

Check-in time starts at 2.00 pm. If you arrive before that time you will already be able to register and start using all our services such as All Inclusive, parking, lunch and we will also check the room as soon as possible and let you know when it is ready.

WHAT TIME IS THE CHECK-OUT?

 We kindly ask our guests to vacate their rooms by 10:00 am. In order to avoid queues or delays, we advise Guests to pay their bill the night before or during their stay. It is possible to request late check out upon availability directly at the reception for an additional cost.  
RESTAURANT

IS LUNCH INCLUDED ON THE DAY OF ARRIVAL OR DEPARTURE?

Our services start with lunch on the day of arrival and end with breakfast on the day of departure. Any lunch not consumed upon arrival can be made up on the day of departure with a packed lunch.

ALLERGIES, INTOLERANCES AND SPECIAL FOOD REQUIREMENTS

 We cannot guarantee the non-contamination of the products as we do not have kitchens dedicated to managing serious intolerances or allergies (e.g. celiac disease), so in order to protect you we ask you to contact us so that we can find the best solution for both of us.  
PAYMENTS

EARLY DEPARTURE

 In case of early departure, the guest is required to pay a penalty of 3 nights. In case of non-refundable packages and rates, the full amount will be retained.

HOW CAN THE STAY BE PAID FOR?

Payment directly at the hotel via cash, ATM, cheque and credit card (Visa and MasterCard).
 
CHILDREN

WHAT SHOULD I BRING FOR THE CHILDREN?

The real question is: what mustn't I bring? Travel light because in the hotel you will find high chairs, anti-fall rails, pushchairs, night lights, bathtubs, camping beds, bicycle seats, disposable bibs and plastic tableware, bottle warmers and toilet seat reducers.
 
REGULATIONS

WHAT IS THE COLOUR CARD FOR?

 With our Color Card you can collect points on every holiday for prizes, discounts and free days.  

CAN I TAKE MY DOG ON HOLIDAY?

 Your furry friends are welcome! We accept small animals (max 10 kg), we will add a small surcharge to your holiday for room disinfection at the end of your stay. Pets are not allowed in the restaurant and by the swimming pool.